Return Policy

Returns

No returns are accepted unless due to manufacturing defects or shipping damage.  We do not have a demo period in which you can test the item and return it.  All returns MUST have a return authorization number (RA #) or it will be refused. You can email us to obtain one.  Any cost for return shipping is the responsibility of the customer and all returns are subject to evaluation. When we receive your item, it will be evaluated to determine if the problem is due to a manufacturing defect or some other cause. If a manufacturing defect is concluded, we will replace the item as quickly as possible at no charge. If the problem is not due to a manufacturing defect, we will contact you with the cost for repair or replacement of the item. See our warranty section to determine what is or is not covered by our warranty and for any returns related to warranty issues.

Damaged Returns

Please keep in mind that once your order is shipped it becomes the property of the buyer. We are not responsible for lost or damaged packages, the carrier is.  If a shipment arrives at your door with obvious shipping damage, please refuse the delivery.  If you have already accepted delivery and then find shipping damage, please email us immediately for instructions. If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away!  If you attempt to return the merchandise yourself, you jeopardize the chances of making a claim, and you may not receive credit for the return. Credit or replacements will be issued once the carrier approves and pays the damage claim.