Placing Orders

You can order online or contact us via phone or email to place your order. You can also visit us in person but please make an appointment in advance so we can better serve you.

Payment Methods

We accept VISA, MasterCard, Discover, PayPal, Bank Checks, Money Orders, and Wire Transfers.  Below is a list of payment options during checkout and how that option will be handled-

Credit Card- your card will immediately be charged the FULL AMOUNT via Shopify payments gateway.

PayPal- you will be redirected to the PayPal site where you will log in and pay the FULL AMOUNT, or choose other options depending on your account standing with PayPal.  PayPal is accepted from "verified buyers" with a "confirmed address" and must be eligible under the PayPal Seller Protection Policy.  We reserve the right to request additional information or cancel the order if you do not meet these requirements.  You can check the FAQ at PayPal.com for info on becoming a "verified buyer" with a "confirmed address" and an explanation of transactions that are eligible under the PayPal Seller Protection Policy.

Checks/Money Orders- You will mail us a Bank Check or Money Order. We do not process your order until your payment is received and cleared through our bank.

Bank Transfers, Zelle, Venmo-  after you complete the checkout process, we will provide you the details for making the payment.

For security purposes, we may require a signed Credit Card Authorization Form and photo ID for orders that are not shipped to the billing address of the card, as well as orders shipping outside the US.  This helps us to protect you, our valued customers, from credit card fraud.  If authorization is not given for any reason, we reserve the right to cancel the order.

Shipping Costs

Shipping costs are estimates. We reserve the right to increase shipping costs if necessary. In cases where we need to increase the shipping costs, you will be notified of the new cost and given the opportunity to accept it or cancel your order.

International Orders

All international orders are subject to duties and taxes as determined by the country of destination (your country).  These charges are the responsibility of the receiving party (you) and will be determined by customs officials when your shipment arrives.  There is no way for us to calculate what that cost will be.  Contact customs officials in your country to determine the charges for importing cymbals from the USA.  We will not falsify invoices or shipping labels under any circumstances.  Please don't ask us to!  If your country is not an option in the checkout process, it’s likely we just cannot ship to your country at this time.

Returns

No returns are accepted unless due to manufacturing defects or shipping damage.  We do not have a demo period in which you can test the item and return it.  All returns MUST have a return authorization number (RA #) or it WILL BE REFUSED.  You can email us to obtain one.  Any cost for return shipping is the responsibility of the customer and all returns are subject to evaluation.  When we receive your item, it will be evaluated to determine if the problem is due to a manufacturing defect or some other cause.  If a manufacturing defect is concluded, we will replace the item as quickly as possible at no charge.  If the problem is not due to a manufacturing defect, we will contact you with the cost for repair or replacement of the item.  See our warranty section to determine what is or is not covered by our warranty and for any returns related to warranty issues.

Damaged Returns

Please keep in mind that once your order is shipped it becomes the property of the buyer.  We are not responsible for lost or damaged packages, the carrier is.  If a shipment arrives at your door with obvious shipping damage, please refuse the delivery.  If you have already accepted delivery and then find shipping damage, please email us immediately for instructions.  If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away!  If you attempt to return the merchandise yourself, you jeopardize the chances of making a claim, and you may not receive credit for the return.  Credit or replacements will be issued once the carrier approves and pays the damage claim.

Price and/or Description Changes

All prices, pictures, and descriptions on this site are subject to change.  We maintain no responsibility for inadvertent errors.  Scymtek Cymbals reserves the right to correct any price miscalculations on orders and we are not obligated to fulfill orders placed where incorrect pricing issues arise.

Warranty

By placing an order online, by phone, email, or in person, you agree to the Warranty as described under the SUPPORT heading of this website.

Disclosure of Information

We do not sell, rent, or loan your information to third parties without your permission. For example, we do not sell your email address or other information to mass marketers.

Privacy Protection for Children

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.

Security Procedures

This site has built-in security measures to protect your information from loss, misuse, and alteration. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of information.